Information systems projects’ success in government units: the issue of information systems integration

Abstract

Abstract This paper seeks to establish the impact of Information Systems (IS) integration on project success in Government Administration Units (GAUs) in Poland. To attain this objective, the study addresses three basic issues: (1) does IS integration have an impact on IS project success, (2) is back-office IS integration related to IS project success, and (3) is front-office IS integration related to IS project success. To explore these issues the literature was critically reviewed, a case study and a survey were conducted, and experts’ judgments considered. To measure the impact of IS integration on IS project success empirically we gathered 220 survey responses from GAUs. The study identified 10 IS project success measures (SMs), as well as 26 IS project success factors (SFs). One of the SFs is related to IS integration. The impact of the IS integration factor was analyzed in comparison to other factors. The correlation analysis shows that IS integration in GAUs is significantly and positively correlated with IS project success. This study establishes that both front- and back-office IS integration has a positive relationship with IS project success. The findings provide some support for IS project management in GAUs in Poland.