Abstract
The purpose of this study to determine what are the influenced factors for student satisfaction on learning management system at a private university that operates online learning system. The research was conducted to find out whether there is influence of information quality, system quality, service quality, perceived usefulness, perceived ease of use, and communication quality to student satisfaction toward learning management system. This study took a sample of 100 student respondents at the university. The used analytical method to test the effect is partial least square. The results show that information quality, service quality, and perceived ease of use have a significant effect on student satisfaction. Service quality is the most dominant factor that affects the satisfaction of students to learning management system.
Highlights
The growth of internet has an impact on the development of education, where education is required to be flexible [1]
Spreading the questionnaire has been done by random sampling using google form, the samples obtained are 33 students majoring in Master of Information Technology (MIT) and 67 students majoring in Management Information Systems (MMIS)
The result of R-Square is 0.847 means that the variability of user satisfaction can be well explained by variability of information quality (IQ), system quality (SQ), service quality (SEQ), perceived usefulness (PU), perceived ease of use (PEOU), and communication quality (CQ) of 84.7% and 15.3 % is explained by variables outside of the research
Summary
The growth of internet has an impact on the development of education, where education is required to be flexible [1]. There is one private university that runs e-learning in Jakarta, Indonesia This private university is an information technology based educational institution that has experience in conducting education using Information and Communications Technology (ICT) for the students. The quality of communication in the LMS needs to be concerned, as the learning process runs via online without meeting each other. The quality of good communication through media affects student satisfaction [5]. Another factor of satisfaction, according to Islam (2015) is where the LMS is easy to learn and can help the learning performance. The purpose of this study to determine what factors that affect student satisfaction on learning management system at a private university that organizes online learning system
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