Looking Inside and Outside the System: Examining the Factors Influencing Distance Learners Satisfaction in Learning Management System

Ibrahim Almarashdeh,Usama A Badawi,Ahmad Althunibat,Tamer Farag,Sami Abdullah Albahussain,Mutasem Khalil Alsmadi,Yousef Qawqzeh,Ghaith Jaradat

doi:10.3844/jcssp.2018.453.465

Abstract

In the last few years, the use of educational technology, particularly the concept of Learning Management System (LMS), has increased rapidly. With this fast development, the question arises as how to manage the LMS to obtain success and efficiency in online courses. One of the important factors that have received many citations in literature studies (and has a special position in information system research) is the user satisfaction. It is a crucial factor that can predict the success or failure of any LMS. In relation, this research examined the success factors that affect the user satisfaction and outcomes of LMS. This paper discusses the conceptual User Satisfaction Evaluation Model (USEM) employed to measures LMS success. In particular, it seeks to examine “the relationship between: Service quality, system quality, ease of use, perceived usefulness, information quality and students satisfaction, as well as to measure the outcomes of the LMS.” Results from the data analysis indicate that all proposed factors have a positive effect on student satisfaction. The result also concludes that a higher rate of user satisfaction will lead to greater benefits for the students.

Highlights

In the higher education, the use of learning management system in distance learning or online courses is widespread
The level of students’ satisfaction with the learning system needs to be investigated, in the other hand the satisfaction level depends on several factors that affects the users such as what service does students’ needs? Or what the Learning Management System (LMS) provides? Is what students needs available in the LMS? Is the LMS user friendly or complicated? this study aims to examine the factors influencing students’ satisfaction with learning management systems in distance learning courses
The User Satisfaction Evaluation Model (USEM) has been proposed based on a comparison between the Information System (IS) success model and Technology Acceptance Model (TAM), by choosing important factors related to user satisfaction in online courses

Summary

Introduction

The use of learning management system in distance learning or online courses is widespread. End user satisfaction nowadays is an essential topic because of the increasing number of institutions that utilize LMS in online courses which resulted in a need for an evaluation method to measure the effectiveness of LMS. The concept of user satisfaction is known as the extent to which the stakeholders believe that the technology they are using has met their needs (Ives et al, 1983). Analysing user satisfaction is beneficial for improvement of the product (Li et al, 2010)

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