Abstract

The development of Information Technology (IT) has been mainly discussed nowadays, from the top to the lowest level of society. The application of IT help companies to solve problems and even more, the application of IT has been able to provide business strategic decisions support. Many enterprises decided to allocate large budget on IT implementation where this is in line with increasingly sophisticated expectations from IT. With the assumption that the larger budget on enterprises spent on IT application, the greater the benefits they will receive. Unfortunately, IT implementation does not always give an advantage to the company. There are times when the IT implementation does not give any benefit. This situation is called IT Productivity Paradox. The question is then how IT Productivity Paradox can be prevented. The analysis we will get the significance of the IT processes which is linked to its IT Goal. By knowing the significance of the IT processes, it can be seen which one is the significant process and which one is not to the IT Goal. If the IT process are not significant to the IT Goal, the process does not need to be improved because it has no effect to the IT Goal. This research was conducted to obtain the Maturity Level from each IT process and IT process’s significance to IT Goal. The result of this research is that IT Processes are significant to IT Goal. It can be concluded that IT Productivity Paradox was not occurred.

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