Abstract
The article presents the results of an empirical study on the characteristics of the material and information flows of the process of servicing diagnostic medical equipment. The insufficient quantitative and qualitative efficiency of the process of identifying malfunctions of medical equipment and creating a request for its service has been established. The current state map allowed us to identify all unproductive activities and operations in the value stream. The analysis determined the level, period and conditions of occurrence of each problem, its localization, as well as the amount of information sufficient in depth and completeness to make a management decision and develop an improvement plan.
Published Version
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