Abstract
The development of information technology has an impact on the paradigm of global economic, organizational and geopolitical development. The speed in making the right decisions in an organization will determine the direction of business and business development of a company in response to intense competition, both nationally and globally. Effectiveness and efficiency in determining human resources are the main strategic factors in winning future business competition. Good human resource management is an absolute requirement in managing an organization that will affect the company's service performance. This paper is a review of the strategic relationship between Transformational Leadership, Trust Organization and Organizational Commitment on the performance of company services. This research was conducted by looking at the three factors that are considered to have an effect on service performance, namely the Transformational Leadership, Trust Organization and Organizational Commitment factors through various relevant research methods and can explain in detail the relationship between service performance factors and Transformational Leadership, Trust Organization and Organizational Commitment.
Highlights
Strategic human resource planning is the main pillar of how an organization manages human resources effectively and efficiently with the ultimate goal being the achievement of the vision and mission of the organization
“As the primary objective of the present paper is to develop a reliable measure of service quality, which is believed to be associated with customer satisfaction in the banking industry, an attempt is made to introduce a more robust alternative to SERVQUAL, namely BANKQUAL
The achievement of organizational or company goals is due to an increase in the performance of each individual employee so that it has an effect on the service performance of the company or organization as a whole
Summary
Strategic human resource planning is the main pillar of how an organization manages human resources effectively and efficiently with the ultimate goal being the achievement of the vision and mission of the organization. Organizational goals will be achieved if the welfare of employees has a major place in managing the factors that affect human resources. Available Online: https://dinastipub.org/DIJEFA planning factors such as budgeting, HR appraisal, selection, recruitment, hiring, employee dismissal, career development, organizational management, performance management, pesinun, industrial relationships, training and system development are absolute requirements for achieving company organizational goals. Good human resource management is when the management produces employee performance outputs in accordance with company expectations. The company expects that every employee has the ability to adapt to the rapid development of environment and technology so that it will result in high work productivity
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