Librarians’ perceptions of knowledge management in developing countries: A case with Indian academic libraries

Abstract

The purpose of this paper is to examine librarians' perceptions of knowledge management, including its concept, potential applications, benefits and major challenges of its applications in Indian academic libraries. A structured questionnaire, containing both open and close-ended questions, was sent by postal mail to 30 librarians of academic libraries in India of which 15 questionnaires were returned. Respondents were asked to define knowledge management and answer questions on its potential applications, benefits and major challenges of implementation in academic libraries. Respondents were also allowed to specify their own views on the subject. The findings of the study show that the levels of understanding of KM concepts among librarians are varied and most of them view KM as the management of information resources, services and systems using technology or specific processes for the capture and use of explicit knowledge, rather sharing and using tacit knowledge. They have positive attitudes towards the applications of knowledge management into academic library practice, and not only because this can bring academic libraries closer to their parent organization, but also because it may help them to survive in an increasingly challenging environment. Although, librarians in the present study acknowledged that they are involved in the practices of knowledge management but these were perceived as basic information management activities. Lack of understanding of knowledge management concepts and its benefits, knowledge sharing culture, top management commitment, incentives and rewards, financial resources and information technology infrastructure are perceived as the major barriers for incorporating knowledge management into academic library practice.