Learners’ Feedback in Quality Improvement at VNU National Defense and Security Training Center

Abstract

Learners’ feedback is a common method used in higher education institutions, and is an effective tool in evaluating, adjusting and improving educational quality. By now, taking feedback from learners has become mandatory for higher education institutions in Vietnam and many countries around the world. For VNU National Defense and Security Training Center, its specific and distinctive training gives the tasks of taking feedback from learners its own specificity. Every course and year, the Center organizes feedback collection in different forms, amongst which the form of direct dialogue between the Center's leaders and the representatives of learners is carried out as required part of internal procedure in the unit, so as to promptly improving the quality of activities. The survey results showed 95.2% of the respondents answered that they were polled during their study at the Center; 98% of learners thought that feedback was well received and resolved satisfactorily; 100% of staff and lecturers think that the feedback of learners has a positive effect in improving the quality of activities at the Center. The survey results also show that there are still some tasks not well carried out, such asS not having a scientific questionnaire system, not having a rich form of feedback, not effectively using statistical and analysis tools, feedback and the use of feedback are not systematic and scientific, there has not been an evaluation of the effectiveness of feedback processing, whereby quality improvement has not been highly effective, requiring the Center to need further research and improvement.