Leading the democratic enterprise

Abstract

Over the last decade the forces of globalisation, competition and ever more demanding customers have made many companies flatter, less hierarchical, more fluid and more virtual. Lynda Gratton believes that the breakdown of hierarchies and the new approaches within such companies as BT, BP Amoco, Goldman Sachs, McKinsey and Sony provide us with fertile ground on which to create a more democratic way of working. This requires leaders to take on radically new roles.