Abstract
Knowledge management and information flow from EDP Distribuição to the contractors is one of the biggest challenges and greatly impacts asset performance. In 2015, a new contract-cycle began and the objective was that both the distribution system operator and its service providers have a wide knowledge of the activities of the new contract in order to minimise the budgeting errors. This study presents an online tool designed and developed to address these problems, focusing on knowledge transfer efficiency and the co-creation approach of the overall design process.
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