Abstract
As the E-learning applications continue to be widespread, the quality of these systems is still accepted as a determining factor for an effective learning. The review of literature suggests that new approaches leading to high-quality E-learning systems are needed in terms of instructional, technological, and managerial functionalities. The Quality Function Deployment (QFD) method can be presented as one of these approaches used for the product development or process improvement purposes in the industry. The QFD is a systematic method to translate the needs, subjective criteria, expectations of customers into the objective ones that can be measured and quantified. In this study, the QFD method is adapted to the E-learning design and development processes. The requirements of an E-learning system are expressed as technical descriptors that can be measured and quantified in the framework of House of Quality.
Published Version
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