Abstract
Effectiveness of an organization is largely dependent on its employees’ job performance. Job performance is influenced by job stress and job motivation, whereby job motivation is believed to have a mediation effect in the relationship between job stress and job performance. Hence, this paper is aimed at identifying the relationship between these three variables among Royal Malaysia Police (PDRM) officers at the Federal Territory Police Headquarters. This is a quantitative study for which data has been collected from 341 police officers through a survey. Data was analyzed statistically using PLS-SEM. Findings showed that there was a significant, negative relationship between job performance and job stress; and between job stress and job motivation. Job motivation was found to be a significant mediator in the relationship between job stress and job performance.
Highlights
1.1 Problem BackgroundJob performance includes all activities performed in the execution of a particular job (Chen, 2009)
This is because job stress has a direct impact on the quality of job performed by employees as well as affecting their motivation level (Wani, 2013)
This study showed that job motivation can increase the level of job performance among police officers despite facing job stress
Summary
Job performance includes all activities performed in the execution of a particular job (Chen, 2009). Job performance of employees is an important determinant of organizational effectiveness. Job performance is believed to be significantly linked to job stress and job motivation. This is because job stress has a direct impact on the quality of job performed by employees as well as affecting their motivation level (Wani, 2013)
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