Invisible People: Institutional Reasoning and Reflexivity in the Production of Services and"Social Facts" in Public Employment Agencies

Abstract

Categories play a significant role in the coordination of human activities. Collective action within organizations presupposes shared category systems that make institutional priorities and relevancies visible. In this study, some features of the origin, use, and consequences of a categorization tool of modern employment agencies are analyzed. This category system is complex and has come to serve a diverse set of functions (provision of financial and other kinds of assistance to the unemployed, production of a broad range of statistics, etc.). We argue that this multifunctionality of the tool implies that the employment agency officers reflexively attend to the consequences of their actions and monitor what their decisions will imply at different levels. This reflexivity plays a significant role in the services provided to citizens and in the manner in which their needs are visible to the public. We conclude that categorization practices are hidden, but highly significant, features in the production of social facts.