INVESTIGATION OF THE RELATIONSHIP BETWEEN THE PERSONALITY, ORGANIZATIONAL IDENTIFICATION AND TURNOVER IN COMPETITIVE FLIGHT MODEL

Abstract

The aim of this study is to examine the relationship between the low cost carrier (LCC) and Full Service Carrier (FSC) airways cabin and cockpit employees, which are the two main competitive airline business models and the relationship between organizational identification and turnover and determining the differences between the business models.In order to reach the aim of the study, a research questionnaire was designed by using the scales that determine the intentions of personality characteristics, organizational identification and intention to quit in the related literature. The sample of the study was determined by easy sampling method. Data were collected through scales from 350 volunteer flight personnel, 175 working in the LCC business model and 175 working in the FSC business model. The models obtained by the path analysis for the research variables were statistically tested and fit indices were investigated for each model. It is determined that the Organizational Identification (OI) variable has a full mediating effect on the relationship between the Emotinonal Stability (ES) variable and the Turnover (TO) variable in the LCC business model. In the same way, employees working in the full service airline business model; In the effect of ES variable on TO variable, OI variable was determined to have full mediating effect. When structural equation model is applied to the data obtained from low cost and full service business employees, it is determined that the OI variable has a partial mediating effect on the effect of the Conscientiousness (C) variable on the TO variable. According to the findings, it provides data especially for managers and human resources professionals to adopt or develop approaches that can change the effects of these research variables.