Investigating the Use of ChatGpt as a Novel Method for Seeking Health Information: A Qualitative Approach

Abstract

ABSTRACT ChatGPT is becoming more and more popular in the healthcare sector as a way to deliver quick and easy access to health information. However, little is known about how participants view ChatGPT when seeking health information. To find participants’ perspectives on using ChatGPT for health information and to pinpoint areas where ChatGPT’s functionality and design should be improved. Sixteen individuals who had used ChatGPT to look for health information underwent semi-structured interviews. Themes were found via thematic data analysis. ChatGPT was easy for participants to use and handy for getting health information. They did, however, voice reservations over the dependability and credibility of ChatGPT for more complicated medical situations. Additionally highlighted as essential requirements while seeking health information were emotional support and empathy. For healthcare professionals and Chatbot developers, the study’s findings have both theoretical and real-world applications. The study highlights the necessity to create ChatGPT with accessibility, ease, trustworthiness, personalization, and usability in mind and underscores the significance of a person-centered approach to healthcare. ChatGPT has the potential to improve health information behavior. However, there is a constant demand for design and functionality advancements.