Investigating The Role of Innovative Work Behavior, Organizational Trust, Perceived Organizational Support: An Empirical Study on SMEs Performance

Abstract

Objective: This study aims to analyze the relationship between perceived organizational support (POS) and organizational trust, analyze the relationship between innovative work behavior (IWB) and organizational trust, analyze the relationship between perceived organizational support (POS) and performance, and analyze the relationship between innovative work behavior (IWB) on performance, analyzing the relationship between organizational trust variables and performance.   Method: This type of research is associative research, namely research that aims to determine the relationship between two or more variables. Each research indicator was measured using a Likert scale 1-5-point scale and the degree of agreement from strongly agree to strongly disagree. The analytical tool used in this study was SEM based on PLS (Partial Least Square),  the respondents of this study are 546  SME owners in Banten Indonesia. The data collection technique used is simple random sampling. The scale used in the study to fill in each question item uses a Likert scale with 5 (five) alternative answers, namely strongly agree, agree, undecided, disagree, strongly disagree. Data were obtained by distributing online questionnaires via social media. Analysis of research data using Structural Equation Model Partial Least Square (SEM-PLS) using SmartPLS software.   Results:  The results of the hypothesis test show that the variable perceived organizational support (POS)  has   significant effect on organizational trust, the innovative work behavior (IWB) variable has a positive and significant effect on organizational trust, the variable perceived organizational support (POS) has a positive and significant effect on performance, the innovative work behavior (IWB) variable has a positive and significant effect on performance, the organizational trust variable has  significant effect on SMEs performance. Innovative work behaviour has significant effect on performance through organizational trust, organizational trust mediate the relationship between Innovative work behaviour and performance. Perceived organizational support has significant effect on performance through organizational trust, organizational trust mediate the relationship between Perceived organizational support on performance