Abstract
Different firms do not compete like distinct units from extremely competitive business perspectives but slightly as participants in numerous supply networks. Therefore, this research aims to study the impact of supply chain integration (supplier, internal and customer) on operational performance with a mediating role of supply chain capabilities of the manufacturing industry of Karachi, Pakistan. This research will analyze 175 survey responses from employees working in the SME sector of Karachi, Pakistan. Partial Least Square-Structural equation modelling is used to analyze the data. Results show that supply chain integration has a significant impact on operational performance. Furthermore, supply chain integration significantly impacts operational performance by mediating supply chain capabilities. The results of the current study suggest that supply chain integration improves performance.
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