Abstract
This article investigates the relationships between intranet usage, satisfaction as well as their impacts on performance from the managerial perspective which have received little research attention. Data was collected from 150 middle managers in the Malaysian port industry. The structural equation modelling results indicate that both usage and satisfaction significantly predict performance impact. Intranet usage significantly predicts managerial satisfaction and vice-versa; with intranet usage having more impact on satisfaction and that both are positively related. The results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve their intranet adoption.
Published Version
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