Abstract
PurposeUsing the extended task‐technology fit (TTF) model, the purpose of this paper is to examine the impact of intranet usage on middle managers' performance in the port industry.Design/methodology/approachThe study was conducted on 357 middle managers from various organisations in the Malaysian port industry.FindingsThe structural equation modelling results indicate that TTF and usage significantly explains the variance on managers' performance. TTF is a predictor of perceived usefulness and usage but it does not predict user resistance. Perceived usefulness is a predictor of usage but it does not predict user resistance. User resistance does not predict managers' performance.Research limitations/implicationsThe study focuses only on the port industry in Malaysia and concentrates only on the management perspective of intranet usage.Practical implicationsThe results provide insights on how the Malaysian port industry and other organisations of a similar structure could improve on their intranet adoption.Originality/valueThis study is perhaps one of the first to address the intranet adoption in the port industry using a comprehensive, extended TTF model (perceived usefulness, usage, user resistance) to investigate their influences on individual job performance.
Published Version
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