Abstract
This qualitative case study features SteadyServ, a beer inventory monitoring solution vendor, and its internet of things (IOT)-based radio frequency identification (RFID)-enabled technology solution. IOT-based information technology systems are powering new business models and innovative cloud-supported solutions addressing use cases in many industries. At this early stage, IOT is taking off in monitoring premises, products, supply chains, and customers. Content analysis of primary and secondary data was used to interpret this firm's RFID-enabled IOT solution's deployment at the firm's customer sites. Two theoretical frameworks were used in the attempt to understand the IT solution experiences of customer firms: socio-technical systems theory and affordances theory.
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