International access level to administrative services in electronic format

Abstract

The article states that the functioning of public authorities and their provision of services is based on justice and equality. A key criterion for the effectiveness of the governments of modern states is the availability of public services, as this proves whether they are able to adequately respond to the variety of individual and public legal needs, and therefore take care of the creation and adaptation of appropriate content, ensuring proper communication for the dissemination of public information.
 It has been established that obstacles to access to public services can be different, for example: geographical distance, inappropriate conditions for users, lack of awareness or use of overly complex wording, inconvenient working hours or organizational difficulties in serving the population. All this can negatively affect the quality of service provision, provoke problems with the legitimacy of the entire apparatus of public authority.
 As evidenced by the experience of foreign countries, the economic costs of obtaining a state service and its maintenance can become a significant obstacle to access. This factor can also negatively affect citizens' trust in state institutions.
 Therefore, it was established that the key to the availability of public services is their conversion into electronic form. The electronic platform must be inclusive and provide equal access opportunities for all citizens. Therefore, the concept of accessibility in the context of web applications is related to the availability of information for all users, regardless of the technologies and platforms used, sensory and functional capabilities of the user. E-government services should provide mechanisms that will help to overcome traditional physical barriers, that is, to make the administrative services accessible to people with special needs as much as possible.