Abstract
Background: Business intelligence tools play an important role for businesses across all industries for their data and information management solutions. By harnessing the capabilities of business intelligence, companies are able to predict and better meet customer needs. This study investigates factors that inhibit managers’ use of business intelligence tools in a public organisation in South Africa, where there has been evidence of a very low uptake of business intelligence tools. Objective: The objective of this study was to establish factors that inhibit the use of business intelligence and data analytics tools by managers in public organisations. Organisations are likely to lose their competitive advantage and experience a negative impact on efficiency and service delivery if managers do not make use of analytics in strategic decision-making. Methods: The study utilised both qualitative and quantitative data. Qualitative data were collected from managers through interviews, whilst questionnaires and daily login recordings were used to collect quantitative data. Quantitative data were analysed using statistical methods, whilst qualitative data were analysed by thematic analysis. Results: The research revealed a wide range of factors that inhibit the use of business intelligence tools by managers. These factors range from personal, system quality, organisational, macro-environmental, behavioural beliefs and attitudes, effort perceptions and social influence to facilitating conditions. Conclusion: The article provides a comprehensive contextual situation regarding poor use of business intelligence and analytics tools in a large metropolitan public entity. The findings from the organisation under study would be deemed to apply to similar organisations throughout the country.
Highlights
Many studies portray business intelligence (BI) as impactful systems for decision-making in organisations, in highly competitive environments (Goldstein 2015; Grubljesic & Jaklic 2015; Marshall, Mueck & Shockley 2015)
This finding is supported by responses to the electronic survey questionnaire, which indicated that 61% of managers confirm that information culture is promoted within the directorates
57% agreed that SAP Business Intelligence (SAP BI) benefits the public sector and 69% reported that they needed to report on human resources (HR), Finance and KPI-related information
Summary
Business intelligence tools play an important role for businesses across all industries for their data and information management solutions. By harnessing the capabilities of business intelligence, companies are able to predict and better meet customer needs. This study investigates factors that inhibit managers’ use of business intelligence tools in a public organisation in South Africa, where there has been evidence of a very low uptake of business intelligence tools
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