Abstract
This article presents the results of an exploratory study of the use of business intelligence (BI) tools to help to make decisions about human resources management in Portuguese organizations. The purpose of this article is to analyze the effective use of BI tools in integrating reports, analytics, dashboards, and metrics, which impacts on the decision making the process of human resource managers. The methodology approach was quantitative based on the results of a survey to 43 human resource managers and technicians. The data analysis technique was correlation coefficient and regression analysis performed by IBM SPSS software. It was also applied qualitative analysis based on a focus group to identify the impacts of business intelligence on the human resources strategies of Portuguese companies. The findings of this study are that: business intelligence is positively associated with HRM decision-making, and business intelligence will significantly predict HRM decision making. The research also examines the process of the information gathered with BI tools from the human resources information system on the decisions of the human resources managers and that impacts the performance of the organizations. The study also gives indications about the practices and gaps, both in terms of human resources management and in processes related to business intelligence (BI) tools. It points out the different factors that must work together to facilitate effective decision-making. The article is structured as follows: a literature review concerning the use of the business intelligence concept and tools and the link between BI and human resources management, methodology, and the main findings and conclusions.
Highlights
In the present context of increasing globalization, rapid technological advancement, and the move towards a knowledge-based economy, companies need to become technologically empowered to act in competitive environments.This article presents the business intelligence (BI) concept analysis applied to human resources management, identifying practices and dimensions that are crucial for the decision-making process of organizations
In this context and aligned with the literature review, two hypotheses were defined: H1: Business Intelligence is positively associated with human resources management (HRM) decision making
Technicians expressed satisfaction with the decision making based on BI tools; all variables have more than 50% correlation at the 0.01 level
Summary
This article presents the BI concept analysis applied to human resources management, identifying practices and dimensions that are crucial for the decision-making process of organizations. The main contribution of the research is the proposal of a model that applies the BI tools to the Human resources management effective decision-making process. Business Intelligence helps organizations to use the information to gain a competitive advantage over competitors. It combines people skills, technologies, and business processes to make better strategic business decisions. A data warehouse focuses on enterprise-wide data, and data mart is restricted to a single process or a department, such as Human Resources (HR) department
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