Abstract
The strategic use of information technology has awaked the interest of organizations and researchers, strengthening the importance of IT strategic planning (ITSP). However, developing and executing the ITSP of efficient and effective way represents one of the most challenges for organizations. Seeking to circumvent problems and deficiencies inherent to the ITSP, this paper aims to propose the use of balanced scorecard in an IT strategic planning method. An ITSP method was developed by aggregating practices and guidelines of the balanced scorecard (BSC). The resulting method was empirically verified in 20 organizations. The results showed the use of BSC in the ITSP process, contributing to the organizations in the efficient and effective development of IT strategic and tactics plans. The resulting method also contributed to the mitigation of problems associated with the development, alignment and communication of IT strategies. Keywords: Information Technology Strategic Planning, Balanced Scorecard - BSC, IT Governance, IT Management.
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