Information Technologies in Restaurants in the City of Lima: Analysis of Strategic Variables

Abstract

This research was carried out with the purpose of conducting a prospective study to analyze the implementation of Information Technologies in restaurants in Lima. For this purpose, a search of various academic articles and journalistic articles was carried out to collect information to help structure the project and compose the problem, theoretical framework, and contextual framework. Then, for the identification of the variables to be analyzed, the first method that was implemented was to carry out a documentary review of the articles and classification in Variables of the restaurant subsector and variables related to information technologies; to complement the extracted variables, interviews were conducted with experts in the gastronomic sector who helped to validate the variables and made a recommendation of new ones that they considered important and could be taken into consideration for analysis; so they finally proceeded to rate them according to the level of dependence and influence of one against the others by means of a confrontation matrix. Finally, the MicMac software was used, where the weighted rating of each variable was entered, and the result was those key variables that have a high level of dependence and influence on the others and characterize the implementation of IT in restaurants.