Information system for flight disruption management

Abstract

Airlines operate in a macro-economic environment characterised by stiff competition and stringent regulatory constraints. Disruption management can play a key role to assist the industry towards a minimum unit cost. This paper investigates communication process business drivers required for flight operations and disruption management. The disruption management in the company under study (Emirates airlines) is studied in order to derive an operational strategy in which input resources and transformation process are reconsidered to deliver effective output services to passengers. Effects of different types of flight disruptions are studied and the role of Network Control Centre (NCC) is identified through subsequent stages. A Management Information System (MIS) approach is proposed to offer solutions to disruption management. The flight disruption at the company are analysed along with their impacts on airport, aircraft and passengers through a case study.