Abstract
AbstractThis paper investigates communication process and business drivers required for flight operations and disruption management. The disruption management is studied to derive an operational strategy, in which input resources and transformation process are reconsidered in order to deliver effective output services to passengers. Effects of different types of flight disruptions are studied and the role of Network Control Centre (NCC) is identified through subsequent stages The flight disruption at Emirates Airlines are analyzed along with their impacts on airport, aircraft and passengers through a real case study. The paper is also intended to investigate the influencing factors on the strategic flight operations/disruption management using the PEST analysis. Accordingly, an Information Technology (IT) framework is developed to manage the operations disruptions as well as flight operations.
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