Abstract
AbstractThis article examines one of the main issues, the organization, and management of integrated transport service in the field of freight traffic, as a key area for improving competitiveness in the transport services market and increasing the efficiency of production activities of all participants in the transportation process. An analysis of the responsibilities and areas of impact of participants of transport—supporting functions in the current model of the freight traffic market in railway transport is presented, the ability of influence and quality observance by the subjects of transport services, in the new Target model of integrated transport services are investigated. The basic criteria of consumers of a comprehensive transport service are formulated. The method is proposed for determining the degree of influence on the integrity of the quality of integrated transport service in different categories of transportation and various types of transport. The calculation of the coefficients of the quality of the transport service and the complex transport service was carried out, the use of which establishes the share of the contribution of each participant of the transport service in the implementation of the goods movement.KeywordsTransport servicesTransportation processQuality criteriaResponsibilities of subjectsModel of freight transportationEconomic performanceQuality factor
Published Version
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