ЛОГІСТИЧНІ ТЕХНОЛОГІЇ ЯК ФАКТОР ЗАБЕЗПЕЧЕННЯ ЯКОСТІ ОБСЛУГОВУВАННЯ СПОЖИВАЧІВ ТРАНСПОРТНИХ ПОСЛУГ

Abstract

The article substantiates necessity of introduction logistic technologies in transport for maintenance quality of service for transport services consumers. It is determined that effective use of logistic technologies and rational planning of production and sales are among the main factors for competitive advantages at enterprises. The main functions of transport logistics at enterprises are also highlighted, and importance of integrating function in the modern conditions of development is substantiated. In the article were made locks that transport and logistics systems are a means of integrating the domestic transport complex into international transport and logistics systems by ensuring their effective interaction; satisfies the needs of consumers of transport and logistics services through the harmonization of their interests with the interests of all participants of the transport and distribution process; promotes the implementation of an effective transport policy based on the rational allocation of investment funds from the state and the private sector; creates a flexible tariff policy for various types of transport in order to increase transit freight flows through the territory of Ukraine on the basis of the formation of optimal delivery schemes. It is also determined that the solution of the problem of the efficiency of distribution of goods and improving the quality of service of consumers of transport services in market conditions is closely linked to the problem of service quality. The quality of the logistics service is determined by the reliability of the delivery, the full time from the time of receipt of the order to the completion of the delivery, the possibility of choosing a delivery method, the time at which the order is made, the availability of stocks, the possibility of granting loans and discounts, the duration of cargo operations and idle time waiting for an unloading, number of vehicles, etc.