INFLUENCE OF PERSONNEL'S SELF-EFFICACY, SOCIAL MEDIA USE ON SERVICE DELIVERY IN UNIVERSITY LIBRARIES IN LAGOS STATE, NIGERIA

Abstract

This study investigates the influence of library personnel’s self-efficacy and use of social media on service delivery in university libraries in Lagos State. The design of the study was survey. The population of the study comprise of 133 library personnel selected from four university libraries in Lagos State. The total enumeration technique was used to include all 133 library personnel. Findings of the study revealed that personnel's self efficacy positively and significantly influenced service delivery in the university libraries in Lagos state, Nigeria (R2 = 0.032, β = 0.847, t = 4.446, p<0.05). It was also discovered that social media use positively significantly influenced service delivery in the university libraries in Lagos state, Nigeria (R2 = 0.032, β = 0.847, t = 4.120, p<0.05). Lastly, there is significant combined influence of personnel's self-efficacy and social media use on service delivery in the university libraries in Lagos state, Nigeria (Adj. R2= 0.113, F(4, 113) = 9.21, p<0.05).In conclusion, library personnel's self-efficacy and social media use contributes to service delivery in university libraries in Lagos State, Nigeria. It is therefore recommended that the managements of university libraries should ensure provision of adequate facilities in different forms of information resources and services. In support of this, there should be a university based policy that would encourage the library personnel to use social media platforms for service delivery