INFLUENCE OF HUMAN CAPITAL, EMOTIONAL INTELLIGENCE AND SELF EFFICACY TO EMPLOYEE PERFORMANCE MODERATED BY ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) IN POLITEKNIK PELAYARAN MALAHAYATI ACEH

Abstract

This study aims to analyze the influence of Human Capital, Emotional Intelligence (EI), and Self-Efficacy on employee performance at the Malahayati Shipping Polytechnic, by considering the role of Organizational Citizenship Behavior (OCB) as a moderator. Human Capital and Emotional Intelligence are considered as two important factors that influence employee performance, while Self-Efficacy is considered a factor that influences employees' ability to achieve their own goals. Organizational Citizenship Behavior (OCB) is considered a factor that influences employee performance through behavior that supports and respects organizational values. This study uses quantitative research methods with a survey approach with a questionnaire as a data collection tool. The research results show that Human Capital, Emotional Intelligence, and Self-Efficacy have a significant influence on employee performance, with OCB as a moderator that influences the relationship between these factors and employee performance. This research provides new insights into how internal factors and employee behavior influence performance in organizational environments. It is hoped that the results of this research can contribute to existing literature and provide recommendations for employee development at the Malahayati Shipping Polytechnic.