Abstract

Objective: The study explored perceptions on how digital health interventions could be used to improve management efficiencies and effectiveness of HIV/AIDS projects in Kenya. Theoretical Framework: The Unified Theory of Acceptance and Use of Technology was employed. Method: A total of 32 healthcare service providers who were on duty (during the period of data collection January-February 2022) at comprehensive care centers providing HIV/AIDS care and treatment services in eight high volume public health facilities in Kisumu county, Kenya were purposively sampled and subjected to a key informant interview guide. The participants were healthcare service providers who had been at the health facility for at least one year and had experienced the use of any digital health intervention. The study explored views on knowledge about the digital health interventions and perceptions on the impact of the interventions. Results and Discussion: Most users perceived the digital health interventions to have increased management efficiencies in terms of keeping appointments by clients, reduction in turnaround times of receiving laboratory results, increased accountability for drugs and improved reporting due to real time data on the digital health interventions. Overall, digital health interventions resulted in faster, evidence based and appropriate clinical management decisions. Research Implications: Technology has a critical role in improving project management practices by enhancing efficiencies and effectiveness in processes and service delivery. Originality/Value: This study contributes to the literature on digital health which is a new area of interest particularly in Sub-Saharan Africa and Kenya in particular.

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