Abstract
This research focuses on examining the use of advanced analytics as an enabler for speeding up the claims decision-making process across healthcare and insurance industries. This research adopts an interpretivism research philosophy and a deductive approach. Overarching theories and frameworks are explored, and existing secondary qualitative data collected from industry reports, academic works, and case studies. Themes are employed to determine the areas of interest that concern advantages and disadvantages of implementing advanced analytics. Research proposes that while choosing advanced analytics provides large numbers of organizational benefits in terms of process standardization, costs cut down, and enhanced decision-making, there are constraints alike.
Published Version
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