Abstract
In 2012, the Royal Thai Police launched “C.R.I.M.E.S.”-“Criminal Record and Information Management Enterprise Systems” – as the largest-scale information systems project ever to be implemented in the organization. The new system aimed to reduce duplicate work in all 1,400 police stations by digitizing all documents and providing a centralized database whereby information could be shared among all police officers. However, most users were accustomed to working with pen and paper and did not want to learn the new skill needed to interact with C.R.I.M.E.S. Other users, convinced that the purpose of the new system was “catch their mistakes,” were also unenthusiastic. In addition, the information in C.R.I.M.E.S overlapped with other legacy systems, and this overlap created confusion among users because they had to enter the same information into many systems at the same time. Hence, the police had to decide what strategies and measures should be used to ensure the success of C.R.I.M.E.S.
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