IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT AT TONGGALAN MUHAMMADIYAH ELEMENTARY SCHOOL

Abstract

This study aims to identify and describe the implementation of total quality management in Muhammadiyah Elementary School, Tonggalan Klaten. Muhammadiyah Elementary School, Tonggalan, has successfully implemented TQM in its efforts to improve school quality. This is evidenced by the continuous increase in the input of Muhammadiyah Elementary School, Tonggalan Klaten, which always meets the specified quota target; the output generated by the number of achievements achieved by teachers and students; and increasing competitiveness among other schools. This research is a qualitative descriptive study with the findings that the implementation of TQM in Tonggalan Muhammadiyah Elementary School, Klaten, Indonesia, is carried out in five aspects: process aspects, school service aspects, environmental aspects, human resources aspects, and graduate aspects. The successful implementation of TQM is supported by a leadership style that can embrace all parties, good communication between stakeholders in educational institutions, clarity of job descriptions, rewards and punishments, and continuous improvement in every school program implementation.