Implementation of Chatbot System on Tourism Objects in Banyumas Regency with AIML and Chatterbot

Abstract

Information technology can be applied to all fields, including tourism. Tourism object information media can be implemented into the chatbot system to make the information search process more flexible. Currently, searching for tourist spot information is often done manually; this makes tourist information services limited in time, while the need for tourism information must always be available. This research aims to build a chatbot system using Artificial Intelligence Markup Language (AIML) and ChatterBot methods. Both methods are accessed from libraries in Python using input in the form of natural language that has been processed into certain patterns. The pattern determination process is carried out by classifying a collection of questions on the chatbot using the Support Vector Machines (SVM) method. Then the classification is divided into five attributes, namely address, ticket price, facilities, description, and access. The SVM model built obtained an accuracy rate of 88%. Based on the testing results on both models that have been tested, the approach with AIML results in an accuracy rate in answering questions correctly of 90%, while ChatterBot is 40%.