Impact of emotional intelligence, organizational commitment, and organizational citizen behavior on employee performance

Abstract

This research aims to determine the impact of emotional intelligence, organizational commitment, and organizational citizen behavior on the performance of employees at Bank Sumsel Babel Assistant Branch Sungsang. The population and sample in this study were all operators at Bank Sumsel Babel Assistant Branch Sungsang in 2023, totaling 39 employees, using a census method in sample determination. The results of multiple linear regression analysis show that emotional intelligence, organizational commitment, and organizational citizen behavior positively and significantly affect employee performance. Emotional intelligence requires a role for supervisors in providing work motivation to employees. The lack of motivation from supervisors makes employees face challenges in solving existing problems and not being allowed to express their opinions. Organizational commitment indicates that employees have contributed well, so the company needs to provide rewards to employees who perform well and excel. Organizational citizen behavior highlights the role of supervisors and company management in providing opportunities for employees to contribute to the company's development by offering training and education to higher levels.