Abstract
This paper identifies risks associated with stakeholders in IT projects in the period of merger in telecommunications companies and proposes mitigation actions. It adopts an interpretive epistemology in an exploratory case study. The results include a list of unique risks in IT projects in such a period and recommendations for mitigating the risks identified in the study. The theoretical contribution is a list of risks during the merger of telecommunications companies, and the contribution to the practice enables project managers apply the findings identified and mitigations in the risk management in IT projects in a similar setting.
Highlights
Uncertainties generate risks in all projects (PMI, 2012), and the identification of risks is a crucial element to the success of risk management (Boehm, 1991; Wallace et al, 2004; Gallagher, Case, Creel, Kushner and Williams, 2005; Bannermann, 2007; PMI, 2012)
PMBoK uses the approach of splitting your information through knowledge areas, which include groups of processes gathered in management: integration, scope, time, cost, quality, human resources, communication, risks, stakeholders and acquisitions
Data collection was through: 1. semi-structured interviews to employees who worked during the period and had the project management function or similar; 2. collection of documentary information; and 3. information provided by the media written or digital era
Summary
Uncertainties generate risks in all projects (PMI, 2012), and the identification of risks is a crucial element to the success of risk management (Boehm, 1991; Wallace et al, 2004; Gallagher, Case, Creel, Kushner and Williams, 2005; Bannermann, 2007; PMI, 2012). The changes in its structure, its culture and design are directly affected generating new situations during this process in the companies (Ross et al, 2002; Lemes Júnior, Rigo and Cherobim, 2005; Feitosa, Silva and Firmus, 2012) The media, such as newspapers and magazines tend to gather in the same framework the merger, acquisition or division between companies (Ross, Westerfield and Jaffe, 2002). In Brazil, between 2002 and 2012, there were around 19 mergers per year in this sector (KPMG, 2014) Their IT projects can generate more risks in this period of uncertainty (Sauser et al, 2009; PMI, 2012), in which the correct identification of risks can corroborate for success (PMI, 2012).
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