ICT-based recruitment and selection tools: the recruiters’ perspective

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Purpose: Earlier studies on the use of ICT-based recruitment & selection tools focused primarily on two perspectives: the organizational (predictive validity of the tool) and the candidate’s (fairness of selection process using the tool), leaving aside the third one – recruiter’s assessment of different aspects of tool usage. The aim of this study is to investigate this third perspective through studying Polish recruiters’ opinions about different aspects of four ICT-based recruitment & selection tools. Design/methodology/approach: On the basis of data collected using an e-questionnaire from 120 Polish recruiters, four hypotheses concerning the assessment of three aspects (functionality, candidate experience, and predictive validity) of various types of ICT-based tools used in employee selection processes were statistically verified. Findings: Recruiters, regardless of the length of professional experience, notice differences in how each of the tools contribute to the three dimensions of the recruiter's role. These dimensions are: the recruiter as a person providing the organization with accurate predictions as to the likely success of the candidate in the job offered; the recruiter as a representative of the organization responsible for the efficiency of recruitment and selection processes; and the recruiter as a person who takes care of the company's image. Recruiters rated competence games and VR as the highest on candidate experience, while they value bots primarily for their functionality. Research limitations/implications: The sample was unrepresentative, as it was created using the snowball methodology. The scales constructed for this study are of a pilot nature and further research is needed to assess and improve their psychometric values. Practical implications: The study suggests that none of the three aspects investigated (i.e. functionality, predictive validity, and candidate experience) should be neglected when new tools are introduced to HR departments. Originality/value: The study is a rare attempt at conducting a multidimensional investigation of acceptance of ICT-based recruitment/selection tools from the recruiter’s perspective. Keywords: recruitment, selection, recruiters, ICT-based selection tool, candidate experience. Category of the paper: Research paper.