Abstract
This study aimed to investigate the relationship between human resource management (HRM) practices, total quality management (TQM) practices and competitive advantages in banking industry of Pakistan. HRM practices included Recruitment & Selection, Training & Development, Performance Appraisal, and Compensation & Reward. TQM practices consist of Leadership, Continuous Improvement, Customer Satisfaction, Employee Empowerment, and Strategic Planning. And lastly, competitive advantages is represented by Cost Leadership, and Differentiation. We applied (Obeidat, Yousef, Tawalbeh, & Masa'deh, 2018) model to banking sector of Pakistan. An Adopted questionnaire was designed and distributed over a sample of 300 employees. The research hypotheses were tested by using structured equation modeling. The result shows that Compensation & Reward positively and significantly affect all TQM practices as well as cost leadership. Similarly, Performance Appraisal also produce a significant positive impact on Strategic Planning, and Leadership dimensions of TQM, Hoverer, negatively affect cost leadership. Recruitment & Selection positively affect cost leadership. Strategic planning an importance factor, significantly affect both competitive advantage factors. Interestingly, Training & Development have a significant but negative effect on TQM factors namely Continuous Improvement, Leadership, and Strategic Planning. The findings imply that in banking industry, the effect on HRM factors on TQM is not equal, some are even negative, hence should be used diligently with the prospective of both TQM and competitive advantages.
Highlights
1.1 Background to the Study (HR) is an indispensable asset for any association, and satisfactory administration of HR can enable an association to accomplish its objectives and targets (Abdul-Halim, Che-Ha, Geare, & Ramayah, 2016)
This study aimed to investigate the relationship between human resource management (HRM) practices, total quality management (TQM) practices and competitive advantages in banking industry of Pakistan
This study examined the role of HR and TQM practices in influencing the competitive advantage in banking industry of Pakistan
Summary
1.1 Background to the Study (HR) is an indispensable asset for any association, and satisfactory administration of HR can enable an association to accomplish its objectives and targets (Abdul-Halim, Che-Ha, Geare, & Ramayah, 2016). A review of the different literature reveals an increasing interest in the impact of HRM practices on the competitive advantages (Albrecht, Bakker, Gruman, Macey, & Saks, 2015; Budhwar, Chand, & Katou, 2007). According to (Al-Mansour, 2007) upper hand and Total Quality Management (TQM) has end up being among the best quality procedures that have been applied. Since the presentation of TQM in the mid-1980s, it has contributed massively to the executives practice the world over. Its significance as a wellspring of upper hand can't be overemphasized by firms. Experimental examinations have indicated that the manner in which associations actualize TQM can fundamentally influence the outcomes and business sway, associations need to take legitimate measure in executing TQM in their associations
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