Abstract
This study aimed to investigate the relationship between human resource management (HRM) practices, total quality management (TQM) practices and competitive advantages in Telecommunication organizations in Jordan. A self-administrated questionnaire was designed and distributed over a sample of telecommunication employees of 400 employees. The percentage of filled questionnaires is 80% (320 questionnaires). The research hypotheses were tested by using multiple regressions. The study concluded that there is a relationship between human resource management practices and total quality management practices. It was also concluded that there is a relationship between total quality management practices and competitive advantage. Finally, there is a relationship between human resource management practices and competitive advantage. A number of recommendations emerged in light of the findings, is that the telecommunication organization are advised to focus more on the human resource management activities and total quality management activities that improve the utilization of competitive advantages.
Highlights
IntroductionHaving products and services of high quality is crucial for creating a competitive advantage whereby companies can differentiate themselves from competitors and to sustain their businesses
During the last year, organizations have become the most remarkable issue
This study aimed to investigate the relationship between human resource management (HRM) practices, total quality management (TQM) practices and competitive advantages in Telecommunication organizations in Jordan
Summary
Having products and services of high quality is crucial for creating a competitive advantage whereby companies can differentiate themselves from competitors and to sustain their businesses. One of the most valued ways to create sustainable competitive advantage is by successfully implementing total quality management (TQM) practices and human resource management (HRM) practices (Usrof & Elmrsey, 2016). The market environment can become more complex as companies improve competitiveness and the quality of their products and processes. As this takes place, companies can tackle these issues by using HRM and TQM as new approaches to respond effectively to the changes in such an environment (Aragón-Sánchez & Esteban-Lloret, 2010)
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