Abstract
AbstractWith the use of technology becoming more and more prevalent particularly in the operations of safety‐critical processes, human factors are increasingly important. Although this concept of human factors is not new, its impact is not always appreciated. The successful implementation of automation depends on the adequate considerations of human factors such as operator workload, mental fatigue and complacency. The research identifies critical human factors specific to automation design of a safety‐critical installation. The factors are identified through descriptive analysis of the response from key stakeholders.
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