Abstract
Background: Electronic health records (EHRs) are widely used in hospitals nowadays. Physicians and nurses utilize the EHR system in their daily tasks. Their perceptions of this system are very important in improving the care delivered to the patients. Purpose: This study aimed to assess the physicians’ and nurses’ perceptions about the use of EHRs in health care. Methods: This is an exploratory sequential mixed-method study utilizing both quantitative and qualitative approaches and conducted on physicians and nurses who are working in five governmental and teaching hospitals in northern Jordan. Results: A total of 601 participants completed the questionnaire, with 67% nurses and 33% physicians. Over 73% agreed that EHRs are essential for medical practice, though 30% disagreed that EHRs reduce workload. Qualitative analysis of 15 interviews identified three themes: EHRs improve health care quality and patient safety, but require system improvements and better inter-hospital collaboration. Conclusion: This study reveals that young physicians and nurses in Jordan positively perceive EHRs as improving health care quality, efficiency, and patient safety, while also noting that EHRs add workload, reduce direct patient care time, and require ongoing updates and training. However, the findings may be limited by the sampling scope, which focuses on a specific region, and generalizability may be restricted beyond similar health care settings. Implications for Nursing: The findings of this study highlighted the importance of continuous use and updating of the EHR software by physicians and nurses in order to provide more accurate care to patients. Moreover, this study indicated that more privilege should be given to nurses, so that they can follow the orders properly. Keywords: Electronic health records, Perceptions, Nurses, Health care quality, Jordan.
Published Version
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