Abstract
The focus of this research is to investigate the perceptions and satisfaction levels of both government and non-government employees regarding E-Governance, as well as to establish a connection between employees' perceptions and their satisfaction with the system. A quantitative research methodology was employed to collect data through a survey of 180 executives in Bangladesh's government and non-government offices, using purposive sampling techniques. The survey consisted of a pre-tested, closed-ended questionnaire with a five-point Likert scale. The data was analyzed using SPSS Version 20 software, utilizing descriptive statistics, Pearson product-moment correlation, t-test, and one-way ANOVA test. The results demonstrate a positive correlation between employee satisfaction with E-Governance and their perception of the system. Additionally, the findings reveal that demographic variables such as gender, age, and educational level have no impact on E-Governance perception and satisfaction. The study suggests that the current E-Governance system has significant potential for improvement, given the significant relationship between system quality, perceived usefulness, perceived ease of use, and user support with user satisfaction in E-Governance.
Published Version
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