Governance and Compliance Recommendations for Artificial Intelligence in Business Management

Abstract

The research problem of this article is the following: what are the possible legal issues regarding the use of Artificial Intelligence in business management, and how can they be solved? The integrated research, the bibliographic research technique, and the Boolean technique are used in this work. The database used was Google Scholar. The search terms were “Artificial Intelligence” + “management” + “review” and “Artificial Intelligence” + “Organizations” + “review”. The justification for limiting the search to the term "review" lies in the extensive and qualified bibliography of integrated reviews. The articles were selected based on the following criteria: a) open-source availability; b) simultaneous combination of search terms; c) thematic articles on business management; and d) chronology (after 2020). As a result, the main areas for the use of AI in business management are innovation; supply chain management; decision-making; human resources; strategic management; and product management. Furthermore, the possible legal issues that can be faced are lack of accountability; biased decisions; discrimination; non-compliance with digital literacy; violation of privacy; and unfair decisions. Finally, the original contributions of this work are 12 Governance recommendations and 8 Compliance recommendations.