Gestão documental e continuidade do serviço baseado em trabalho remoto na Universidade Nacional de Santa Nuevo Chimbote, 2022

Abstract

The purpose of this research work is to develop a document management model based on remote work that guarantees the continuity of the service in the administrative area of ​​the National University of Santa Nuevo. Chimbote - Year 2022. The type of research is applied, descriptive level, correlational design, quantitative approach. Administrative staff, teaching staff and students participated. The sample was 352 people and they were distributed according to the percentage of staff and students. The results made it possible to determine that the implementation of a document management model based on remote work will improve the flow of information, the centralization of information, the protection of information and response times. The document management design to be implemented will update the database by converting paper formats to digital data. On the other hand, using the Spearman coefficient, (r = 0.707; sig.=0.000) was obtained between the variables document management and continuity of service, it was obtained (r = 0.583; sig.=0.001) between fluency of information and communication, was obtained (r = 0.671; sig.=0.000) between centralization and accessibility, was obtained (r = 0.617; sig.=0.000) between protection of information and preservation of documentation and finally was obtained (r = 0.833; sig.= 0.000) between design and response times, which shows a moderately high positive correlation between the variables and dimensions.