Remote Work Efficacy: A Quantitative Analysis of Administrative Staff Performance in Ciudad Juárez's Industrial Sector Amidst the COVID-19 Pandemic

Abstract

In response to the COVID-19 pandemic, organizations globally have adopted novel strategies for survival, among which the abrupt transition to remote work stands out. This study aims to elucidate the benefits and implications of remote work on the performance of administrative employees within Ciudad Juárez's maquiladoras. A correlational, non-experimental, cross-sectional, and descriptive research design was employed from August 2021 to May 2022. A non-probabilistic sample of 273 administrative staff members, who had engaged in remote work at least once, was utilized and a questionnaire was administered. The subsequent statistical analysis involved frequency and percentage computations. Further, two distinct groups, each comprising 50 administrative staff members-one working remotely and the other onsite-were established. Cross-tabulation descriptive analysis was performed to discern potential associations. Preliminary results revealed a marked prevalence of remote work (81.3%) over onsite work (18.7%). A significant association (p<0.05) between remote work and job performance was evident in most items, thereby indicating that remote work positively contributes to organizational objectives and enhances employee performance.