Functioning of Information Systems and Technologies in Insurance

Abstract

In this article, the authors considered the concepts of "information system" and "information technology", studied the interpretation of these concepts by other scientists and, as a result, managed to give their own definition of the above terms. The purpose of this study is to review and analyze information systems in Ukraine to offer more efficient types of information systems and improve the state of the insurance market in the country as a whole and the activities of insurance companies separately. As a result of the analysis of various sources, it was possible to formulate requirements for information technologies and systems, among which the most important are: automation of processes in an insurance company, assistance with various calculations, ease of interface and use, additional functions such as accounting, etc. We managed to identify the three most common systems, compare them with each other and indicate the advantages and disadvantages of each of them. It is also important that before introducing information systems into their activities, it is necessary to prepare the insurer for this: to develop instructions and rules for working with the system, to establish workflow, to distribute responsibilities between employees. Thus, in the modern world, insurance companies urgently need to implement information systems and technologies in their activities, because they are "assistants" in working with clients, greatly simplify the processes associated with insurance, affect the company's competitiveness, and help its development. And, to summarize, the development of information technologies in the insurance industry is still not over and companies continue to work on improving existing systems and developing new systems, focusing on market requirements, among which the authors highlighted: scaling of information systems, expanding the functionality of programs, simplifying the interface, etc.