FROM NORMS TO NETWORKS: INVESTIGATING THE SYNERGY BETWEEN ORGANIZATIONAL CULTURE AND SOCIALIZATION IN IMPLEMENTING KNOWLEDGE MANAGEMENT PRACTICES IN SRI LANKA'S DOMESTIC SYSTEMATICALLY IMPORTANT BANKS

Abstract

The ability to effectively manage and assess knowledge has become indispensable for business survival, making knowledge management capability a crucial asset in the banking industry. This close tie between knowledge management and organizational culture presents an opportunity to boost bank performance through socialization practices. Recognizing the importance of culture in implementing knowledge management through socialization, this study explores its impact within the Sri Lankan banking sector, specifically focusing on all four domestic systematically important banks. Utilizing an inductive approach within an interpretive framework, the research investigates cultural dimensions that contribute to knowledge diffusion. While acknowledging potential sample bias due to respondent selection methods and head office limitations, 20 executive-level staff, from November 2022 to February 2023, participated. A priori thematic analysis, guided by the SECI model's socialization aspects, revealed leadership, team dynamics, communication, and mentoring as key cultural dimensions influencing knowledge diffusion. The study concludes that the chosen banks' cultures encourage prioritizing socialization-based knowledge management practices for improved performance.