From Human-AI Confrontation to Human-AI Symbiosis in Society 5.0: Transformation Challenges and Mechanisms

Abstract

Artificial Intelligence (AI) is an integral part of Society 5.0. Increasingly large companies are using AI technology to promote digital transformation and assist the human resource management (HRM) process to achieve sustainable talent development. Talent intelligent management system (TIMS), as a typical hybrid intelligent system, brings both opportunities and challenges to the transformation of HRM. Although the use of TIMS has met the expectation of Society 5.0 on replacing repetitive work by digital technology, practical insights are needed to address the potential challenges in human replacement, tacit knowledge of managers and data-driven recommendations, and low interpretability of TIMS recommendations. This article outlines possible solutions to cope with the above challenges. This article shows that the challenges brought by TIMS can be solved by different mechanisms, which cover improving users’ trust in TIMS, balancing the rational results and irrational emotions, and enhancing the interpretability of AI algorithms.